Shopping guide

In this section, we indicate the purpose of this website and the rules for using the service.

Please carefully read the general legal terms applicable to the entire website in our Legal Notice (At the very bottom in the Footer).

1. What can the GAN online store be used for?

To view GAN items in detail, their characteristics, designs, fabrics and composition, care instructions, etc. To access detailed information about prices, add items to the shopping bag, and purchase items.

2. Who can use this site?

Anyone of legal age can make purchases on this website if they have a credit card or a Paypal account.

3. How can I register on the website to buy?

Complete the purchase process which includes a self-registration system.

4. How does the purchase process work?
  1. Click on the names that appear in the collections menu or the tag cloud. All items from the currently selected collection will appear in the central area.
  2. Click on the photo or name of each item to view its details. This way you can examine the enlarged photographs, measurements, and technical specifications of each product in detail.
  3. Select the size from the dropdown menu and indicate the number of units you need for each item in the 'Quantity' text box.
  4. Click the 'Add to cart' button and repeat the entire process from the first step until you have finished creating your order. Remember that you can remove products from the cart.
  5. Make sure you don't need to add anything else. Grouping orders always means saving on transport costs.
  6. Click the 'Add to cart' button to review the entire content of your order. Verify that the product selection and quantities are correct. Click the 'Next' button.
  7. Verify the billing and delivery addresses. In this step, you are offered the opportunity to change the details or add a new address. Click the 'Next' button.
  8. Accept the general conditions by checking the verification box and choose the transport agency from the available options. Click the 'Next' button.
  9. Choose the Paypal payment method. Click the 'Confirm my order' button to finalize the process. You will be redirected to the Paypal website to make the payment; you can pay using a credit or debit card, or sign up for the PayPal payment system. When the Paypal payment process is finished, you will receive an email with all the details of your purchase.
5. Should I always confirm my orders?

Yes, we will contact you as soon as possible via email with a copy of the received order. If you find any anomaly, please contact customer service.

6. Why is the only available courier Gan-Rugs?

Because we will always choose the most cost-effective transport for the client. Depending on the shipment volume and the area, we will choose among our carriers the one offering the best quality/price ratio at that moment. They are carriers we fully trust.

7. When will my order arrive?

Whenever possible, we will send you an email with the tracking information provided by the transport agency. This way, you can check where your order is at all times and the estimated delivery date. Packages will normally be delivered to the designated location within a maximum period of 20 days. If the items are not in stock, this time may be increased; if this happens, you will be notified via e-mail to the account you registered with in the Gan-Rugs online store.

8. From which countries can I buy?

You can buy from all countries within the European territory. If you are outside the European territory, you can view our product catalog, but you cannot make purchases online. However, if you wish to purchase one of our products from outside the European territory, please contact shop@gan-rugs.com.

To locate your nearest distributor, click here